Privacy Policy

Table of Contents

1. Interpretation and Definitions

1.1 Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural form.

1.2 Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service.

  • Company (“the Company”, “We”, “Us”, or “Our”) refers to ZAFCO Group Holdings Ltd, Jebel Ali Free Zone (South) – Dubai – UAE.

  • Cookies are small files placed on Your Device to store Your browsing preferences and activity.

  • Country refers to the United Arab Emirates.

  • Device means any device capable of accessing the Service.

  • Personal Data means any information relating to an identifiable individual.

  • Service refers to the Website.

  • Service Provider means any third-party service that processes data on behalf of the Company.

  • Usage Data refers to automatically collected technical data.

  • Website refers to Zafco, accessible via https://zafco.com/

  • You means the natural person or legal entity using the Service.

2. Data We Collect

2.1 Personal Data Provided by You

When using Our Service, You may provide Personal Data including:

  • Full name

  • Email address

  • Phone number

  • Company name (optional)

  • Inquiry details submitted through contact forms

2.2 Career Page (Job Application Data)

When applying for a job via our Careers page, We may collect:

  • Full name

  • Email address

  • Phone number

  • Resume/CV (file uploads)

  • Cover letter

  • Employment history

  • Qualifications & certifications

  • Any documents You voluntarily upload

  • Other information relevant to recruitment

This data is used solely for recruitment and evaluation.

2.3 Usage Data (Automatically Collected)

Usage Data includes technical details such as:

  • IP address

  • Browser type/version

  • Device type & identifiers

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • Clickstream data

2.4 Cookies & Tracking Technologies

We use:

  • Essential Cookies – required for core functionality

  • Preference Cookies – store user settings (language, login)

  • Analytics Cookies – to analyze user behavior

  • Marketing Cookies – used for ad attribution, retargeting (if applicable)

  • Security Cookies – fraud and abuse prevention

Tracking technologies include cookies, beacons, scripts, and pixels.

3. Analytics and Tracking

We use third-party analytics services to better understand user activity on the Website.

3.1 Analytics Tools We May Use

  • Google Analytics

  • Google Tag Manager

  • Meta/Facebook Pixel

  • LinkedIn Insight Tag

  • Hotjar / Microsoft Clarity (optional)

These tools may collect:

  • IP address

  • Device/browser details

  • User behavior and navigation

  • Geographic location (approximate)

  • Session duration

  • Interaction with site elements

Analytics data may be shared with these providers in accordance with their privacy policies.

4. Security Tools (CAPTCHA & Anti-Spam)

To protect the Website from spam and abuse, we use:

Google reCAPTCHA (v2 or v3)

reCAPTCHA collects:

  • IP address

  • Mouse movements

  • Browser information

  • Cookies

  • Interaction patterns

This is governed by Google’s Privacy Policy and Terms of Service.

5. How We Use Your Personal Data

We may use Personal Data for:

  • Providing and maintaining the Service

  • Managing user accounts

  • Responding to inquiries or support requests

  • Processing job applications

  • Sending updates or administrative communications

  • Improving Website performance

  • Marketing & remarketing campaigns (if enabled)

  • Monitoring security and preventing fraud

  • Legal compliance and obligations

We do not send marketing emails unless you opt-in.

6. Sharing Your Personal Data

We may share Personal Data with:

6.1 Service Providers

Including:

  • Hosting providers

  • CRM systems

  • Analytics tools

  • Communication platforms

  • Recruitment management tools

6.2 Business Transfers

Your data may be transferred if we undergo:

  • Merger

  • Acquisition

  • Sale of assets

6.3 Legal Compliance

We may share information if required to:

  • Comply with legal obligations

  • Respond to government requests

  • Protect rights, safety, or property

6.4 With Your Consent

We may disclose information for any other purpose with prior consent.

7. Data Retention

We retain Personal Data only as long as required:

  • Contact form inquiries: as long as necessary to resolve/support

  • Career applications: up to 12–24 months (unless law requires longer)

  • Usage Data: as required for analytics, security, and performance optimization

8. Transfer of Personal Data

Your information may be transferred and processed outside Your country.
We take reasonable measures to ensure data protection according to this Policy.

9. Legal Basis for Processing

Where required by applicable data protection laws, we process personal data on one or more of the following legal bases:
  • Your consent;
  • The performance of a contract;
  • Compliance with legal obligations; and
  • Our legitimate business interests.

10. Your Rights

To lodge a complaint with us, we will receive and handle your complaints in accordance with best practices and, where applicable, the relevant data protection laws.
If you are a resident of the European Union, the United Kingdom, or otherwise benefit from rights as a data subject under the General Data Protection Regulation (GDPR), you may have the following additional rights in relation to our processing of your personal information:
  • The right to request the erasure of your personal information;
  • The right to restrict the processing of your personal information;
  • The right to transfer your personal information to a third party;
  • The right to object to the processing of your personal information where we rely on legitimate interests as the legal basis for processing;
  • The right to object to the use of your personal information for direct marketing purposes;
  • The right to obtain information regarding the safeguards implemented for transfers of personal information outside your jurisdiction;
  • The right to withdraw your consent at any time where processing is based on your consent; and
  • The right to lodge a complaint with your local supervisory authority if you are located in the European Union, or with the Information Commissioner’s Office (ICO) if you are located in the United Kingdom, if you have concerns regarding the processing of your personal information.
Requests can be submitted via email.

11. Children’s Privacy

We do not knowingly collect information from individuals under 13 years of age.

12. Third-Party Links

Our Website may contain links to external websites.
We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this Policy at any time. The updated date will be posted at the top of this page. Changes become effective immediately upon posting.

14. Contact Us

If you have questions regarding this Privacy Policy, You may contact us:

Let’s stay connected

Whether it is support, partnership, or collaboration, our team is ready to assist you every step of the way.

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